YOUR RIGHT TO A “GOOD FAITH ESTIMATE”
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like therapy sessions, intake assessments, and required diagnostic materials.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate for your records.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Consumer Rights & Instructions
1. Requesting Your Health Records
You have the legal right to request access to and copies of your health records. To request your information, please contact Best You Counseling Services directly to submit a formal request.
2. Contact Licensing/Oversight Authority
If you have concerns about the professional conduct of your provider, you may reach out to the state licensing board.
Authority: Texas State Board of Examiners of Professional Counselors
Website: bhec.texas.gov
Phone: (512) 305-7700
Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
3. File a Consumer Complaint
You have the right to file a complaint if you believe your consumer rights or billing protections have been violated.
Agency: Attorney General of Texas, Consumer Protection Division
Website: texasattorneygeneral.gov/consumer-protection
Phone: (800) 621-0508
If you have concerns about your bills or charges, we encourage you to use the Consumer Rights information provided above regarding your Good Faith Estimate and Attorney General complaint options to seek clarification or file concerns directly with the practice or appropriate authorities.
Questions About Your Estimate or Rights?
Navigating healthcare billing and consumer rights can feel complex. We are dedicated to providing clear, honest communication regarding your care and costs. If there is anything about your Good Faith Estimate or your Consumer Rights that you would like to discuss, please feel free to contact our practice. We are here to support your journey with transparency and calm.
Contact Our Practice
ldtaylor@bestyoucounseling.com
(936) 205-1894